Privacy Policy
Chez Sepeba Ebra, nous accordons de l’importance à la confidentialité et à la transparence. Dans le cadre de la mise à jour de notre politique de confidentialité, nous vous invitons à prendre connaissance de son contenu.
Sepeba Ebra s’engage à assurer la protection des données personnelles des visiteurs de ses sites web, des utilisateurs de ses services web et applications mobiles, de ses prospects et ses clients et ce, en conformité avec la loi Informatique et Libertés.
Sepeba Ebra undertakes to comply with the regulations applicable to all personal data processing that it implements. More particularly, Sepeba Ebra undertakes in particular to respect the following principles:
- Your personal data is processed lawfully, fairly and transparently (lawfulness, fairness, transparency).
- Your personal data is collected for specified, explicit and legitimate purposes and is not further processed in a way that is incompatible with these purposes (purpose limitation).
- Your personal data is kept adequate, relevant and limited to what is necessary for the purposes for which it is processed (data minimization).
- Your personal data is accurate, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay (accuracy).
Sepeba Ebra utilise le logiciel de relation client EBP grâce auquel les mesures techniques et organisationnelles appropriées ont été mises en œuvre afin de garantir un niveau de sécurité adapté au risque inhérent à ses opérations de traitement, répondre aux exigences réglementaires et protéger les droits et les données des personnes concernées dès le début du traitement.
Nous vous invitons à lire cette Politique de Protection des Données Personnelles régulièrement afin d’être tenu(e) informé(e) des éventuelles modifications de cette dernière, notamment celles relatives à la collecte et aux conditions de traitement de vos données personnelles.
This Privacy Policy sets out how Sepeba Ebra uses and protects the information you provide.
Please note that this privacy policy may be modified or supplemented at any time by Sepeba Ebra , in particular to comply with any legislative, regulatory, case law or technological developments. In such a case, the date of its update will be clearly identified at the top of the present policy. These modifications commit the contracting client to Sepeba Ebra as soon as they are put on line, it is up to him to consult this document regularly in order to take note of its possible modifications.
Conformément au Règlement Général sur la Protection des Données adopté par le Parlement européen le 14 avril 2016 et à la Loi Informatique et Libertés du 6 janvier 1978 modifiée, Sepeba Ebra informs you of the following:
Personal data are collected and processed by Sepeba Ebra. No personal information is collected without your knowledge. The entity in charge of the processing is the company :
Company name : SEPEBA EBRA S.A.S.
With a capital of : 51.072 euros
RCS : Angers 93 B 16
SIRET : 389 667 577 000 32
Head office : 12 rue de la Treillerie, 49070 Beaucouzé, FRANCE
Tél. : +33 (0)2 41 68 02 02
The company Sepeba Ebra has appointed a Data Protection Officer (DPO) who can be contacted at the following address dpo[at]sepeba.fr.
The personal data collected are used for the management of customer-prospects and internal statistics of the company Sepeba Ebra.
The information and data concerning you are necessary for the management of your customer account (contracts, orders, deliveries, invoices, loyalty programs...) and for customer relations (after sales service, satisfaction surveys...).
The data allowing to establish the proof of a right or a contract or preserved under the respect of a legal obligation can be archived in accordance with the provisions in force (in particular those envisaged by the commercial code, the civil code and the code of the consumption).
The information and data concerning you allow Sepeba Ebra to improve and personalize the products and services we may offer you and the information we may provide to you.
You may receive commercial offers from our company for products and services similar or complementary to those you have ordered.
Subscribing to a newsletter allows you to receive technical content and offers from Sepeba Ebra. This is to keep you informed of our news and the benefits you can enjoy. The opening rate of our e-mailings can be measured in order to adapt them to the needs and expectations of our customers and prospects. You can unsubscribe from a newsletter at any time by clicking on the unsubscribe link included in the newsletter. Each of the sites operated by Sepeba Ebra may have its own newsletter.
Data Relevance
Les données collectées et traitées par la société Sepeba Ebra sont exclusivement destinées à la société Sepeba Ebra.
Each form limits the collection of personal data to what is strictly necessary (data minimization). The data collected is appropriate to the purpose of the processing. This includes: name and surname, company, address, telephone number, email address, password, IP address, connection and navigation data, order history, preferences, products consulted, complaints...
The mandatory nature of the data entered in the online forms is clearly indicated.
The personal data collected in the context of online forms are subject to computerized processing and are intended for the services of Sepeba Ebra in charge of processing your request.
Notre formulaire d’enregistrement et de commande implique que vous nous fournissiez des informations (nom, e-mail, adresse postale…) qui nous permettront de vous contacter, des identificateurs uniques (nom d’utilisateur et mot de passe), des informations démographiques (code postal…) et des informations financières (numéros de cartes de crédit, de compte…). Ces informations permettent de traiter et de fournir vos commandes. Ces informations financières nous permettent de vérifier que la personne ou l’entité concernée peut être enregistrée et de lui facturer les produits et les services demandés.
The connection data (date, time, Internet address, protocol of the visitor's computer, page consulted) may be used for audience measurement purposes. In order to adapt the sites and services to the requests of its visitors, Sepeba Ebra carries out audience measurements: measurement of the number of visits to the site and their duration, the number of pages seen, as well as the activity of the visitors on the site and their frequency of return.
When are data collected?
This information is collected when:
- You contact our sales and/or technical department
- You write a message or comment
- You fill in an online form
- You place an order
- You browse our site and consult products
- You create your customer account (My Account)
- You subscribe to web services, email notifications and/or newsletters
Duration of storage
Sauf indication contraire, nous stockons vos données personnelles pendant la période strictement nécessaire à la réalisation des finalités susmentionnées et en conformité avec la loi applicable. Dans certains cas, nous sommes dans l’obligation de conserver des données pour répondre à nos obligations légales et administratives. Lorsque nous n’avons plus besoin des informations, nous les supprimons de nos systèmes ou nous les anonymisons. A compter du 25 mai 2018, vous êtes en droit de demander la portabilité de vos données à caractère personnel dans les limites autorisées par la loi, sous un format structuré, couramment utilisé et lisible par la machine et pouvez solliciter la limitation du traitement de vos données.
Finally, you have the right to define directives concerning the fate of your personal data after your death.
Recipient of the data
Les données collectées par Sepeba Ebra sont exclusivement destinées à Sepeba Ebra :
- People in charge of the marketing, sales, administrative, technical and IT departments and their line managers.
- The services in charge of the control (auditor, services in charge of the internal procedures of control...).
Shared information
We do not disclose the personal data we collect about you, except in the following cases:
Aux Services qui vous fournissent les livraisons.
- With service providers that provide web hosting, information storage, CRM providers, helpdesk... as well as analytics and tag management services, like Google Analytics.
- With any service providers or subcontractors to whom Sepeba Ebra can call upon for certain missions, notably training, satisfaction surveys, customer follow-up, technical support.
- If we are required to do so by law: with law enforcement authorities, government officials or other parties in response to a court order, legal process or subpoena.
Transfer of your personal data
The information we collect about you may be transferred to, stored and processed in other countries of the European Economic Area (EEA) for the purposes stated above.
When we transfer your information to a country that does not provide an adequate level of protection, we take appropriate steps to maintain the security of your personal data.
Data security and privacy
The data controller takes all appropriate technical and organizational precautions to safeguard the security of the personal data collected against accidental or unintentional destruction, accidental loss, alteration, disclosure or unauthorized access or use.
Data collected during an online payment
In terms of payment for the sale of goods or provision of services at a distance, we only collect the data strictly necessary for the completion of a payment which are by default :
- The credit card number,
- Its expiration date,
- The visual cryptogram.
No information relating to online payment methods is kept beyond the transaction. We do not propose to the cardholder to keep his credit card data to facilitate his future purchases.
Nous utilisons également Stripe comme moyen de paiement en ligne. Stripe est un système de paiement en ligne sécurisé. Stripe contribue à protéger les informations concernant votre carte bancaire grâce aux meilleurs systèmes présents sur le marché pour la sécurité et la prévention contre la fraude. Lorsque vous utilisez Stripe, vos informations financières ne sont jamais communiquées au marchand.
Social networks
Some of our sites and applications allow users to post their own content. We draw your attention to the fact that content posted on our social platforms may be viewed by the public. We urge you to be careful when providing certain personal data on these platforms. We cannot be held responsible for the actions of others if you post personal data on any of our social networking platforms.
Your rights
Conformément à la loi Informatique et Libertés et au RGPD, vous disposez d’un droit à l’information, d’un droit d’accès, d’un droit de rectification, d’un droit d’effacement ou « droit à l’oubli », d’un droit à la limitation du traitement, d’un droit à la portabilité des données, d’un droit d’opposition, d’un droit de ne pas être soumis à une décision individuelle automatisée, et d’un droit à la communication d’une violation de données à caractère personnel.
Pour toute information ou exercice de vos droits Informatique et Libertés sur les traitements de données personnelles gérés par Sepeba Ebra, vous pouvez contacter le responsable du traitement par courrier : Sepeba Ebra – 12 rue de la Treillerie, 49070 Beaucouzé, FRANCE, ou par email : dpo[at]ebra-semoir.fr.
Response time
Authorized service providers
Lors de votre première connexion sur les sites web de Sepeba Ebra, vous êtes averti par un bandeau placé sur l’écran que des informations relatives à votre navigation sont susceptibles d’être enregistrées dans des fichiers dénommés « cookies ».
Our policy on the use of cookies allows you to better understand the measures that we implement for navigation on our website. It informs you in particular about all the cookies present on our website, their purpose (part I.) and gives you the procedure to follow to set them (part II.)
Informations générales sur les cookies présents sur les sites de Sepeba Ebra
Sepeba Ebra, as publisher of this website, may place a cookie on the hard disk of your terminal (computer, tablet, cell phone, etc.) in order to guarantee you a smooth and optimal navigation on our website.
The information collected through cookies is used exclusively for our own needs in order to improve the interactivity and performance of our website and to send you content tailored to your interests. None of this information is communicated to third parties.
Setting your cookie preferences
You can accept or decline the placement of cookies at any time.
Lors de votre première connexion sur les sites web de Sepeba Ebra, une bannière présentant brièvement des informations relatives au dépôt de cookies et de technologies similaires apparaît sur votre écran. Cette bannière vous avertit qu’en poursuivant votre navigation sur les sites web de Sepeba Ebra (by loading a new page or by clicking on various elements of the site for example), you agree to the deposit of cookies on your terminal. You are also deemed to have given your consent to the deposit of cookies by clicking on the close button on the right of the banner.
Depending on the type of cookie in question, it may be necessary to obtain your consent to deposit and read cookies on your terminal.
a. Cookies that are exempt from consent
Commission Nationale de l'Informatique et des Libertés (CNIL), certain cookies are exempt from prior consent insofar as they are strictly necessary for the operation of the website or have the sole purpose of enabling or facilitating communication by electronic means. These include session identifier cookies, authentication cookies, load balancing session cookies and cookies for personalizing your interface. These cookies are fully subject to this policy insofar as they are issued and managed by Sepeba Ebra.
b. Cookies requiring your prior consent
This requirement applies to cookies issued by third parties and qualified as "persistent" in that they remain on your terminal until they are deleted or their expiration date.
Cette famille de cookie regroupe les cookies de mesure d’audience, les cookies publicitaires (auxquels Sepeba Ebra n’a pas recours) ainsi que les cookies de partage de réseaux sociaux (notamment de Facebook, Instagram, YouTube, X et LinkedIn).
Les cookies de mesure d’audience établissent des statistiques concernant la fréquentation et l’utilisation de divers éléments du site web (comme les contenus/pages que vous avez visités). Ces données participent à l’amélioration de l’ergonomie du site web de Sepeba Ebra. Un outil de mesure d’audience est utilisé sur le présent site internet : www.ebra-semoir.fr
CAUTION: We draw your attention to the fact that the refusal of the deposit of cookies on your terminal is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this website.
Le cas échéant, Sepeba Ebra décline toute responsabilité concernant les conséquences liées à la dégradation de vos conditions de navigation qui interviennent en raison de votre choix de refuser, supprimer ou bloquer les cookies nécessaires au fonctionnement du site. Ces conséquences ne sauraient constituer un dommage et vous ne pourrez prétendre à aucune indemnité de ce fait.
c. There are various tools available to you for setting cookies
Most Internet browsers are set by default to allow the placement of cookies. Your browser offers you the opportunity to modify these standard settings so that all cookies are rejected systematically or so that only some of the cookies are accepted or rejected depending on their sender.
ATTENTION : We draw your attention to the fact that the refusal of the deposit of cookies on your terminal is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this website.
Your browser also allows you to delete existing cookies on your terminal or to notify you when new cookies are likely to be placed on your terminal. These settings do not affect your browsing experience, but you lose all the benefits provided by the cookie.
Please take note of the various tools available to you below so that you can set the parameters of the cookies deposited on your terminal.
Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, please see below for links to the help needed to access your browser's cookie menu:
Chrome : https://support.google.com/chrome/answer/95647?hl=fr
Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies
Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Pour toute interrogation ou demande complémentaire d’informations relative à la présente politique des cookies, merci de bien vouloir nous contacter en utilisant notre adresse e-mail : dpo[at]ebra-semoir.fr.
