Privacy Policy
At Sepeba Ebra, we attach great importance to confidentiality and transparency. As part of the updating of our confidentiality policy, we invite you to familiarise yourself with its content.
Sepeba Ebra commits to protect the personal data of visitors to its websites, users of its web services and mobile applications, and its prospects and customers, in accordance with the French law "Informatique et Libertés" (French Data Protection Act).
Sepeba Ebra commits to comply with the regulations applicable to all personal data processing that it implements. More particularly, Sepeba Ebra commits to respect the following principles:
- Your personal data is processed lawfully, fairly and transparently (lawfulness, fairness, transparency).
- Your personal data is collected for specified, explicit and legitimate purposes and is not further processed in a way that is incompatible with these purposes (purpose limitation).
- Your personal data is kept adequate, relevant and limited to what is necessary for the purposes for which it is processed (data minimization).
- Your personal data is right, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay (accuracy).
Sepeba Ebra uses EBP customer relations software, which has implemented appropriate technical and organisational measures to guarantee a level of security appropriate to the risk inherent in its processing operations, to comply with regulatory requirements and to protect the rights and data of people from the beginning of processing.
We invite you to read this Personal Data Protection Policy regularly so that you are kept informed of any changes to it, particularly those relating to the collection and processing of your personal data.
This Privacy Policy sets out how Sepeba Ebra uses and protects the information you provide.
Please note that this privacy policy may be modified or supplemented at any time by Sepeba Ebra , in particular to comply with any legislative, regulatory, case law or technological developments. In such a case, the date of its update will be clearly identified at the top of the present policy. These modifications commit the contracting client to Sepeba Ebra as soon as they are put on line, it is up to him to consult this document regularly in order to take note of its possible modifications.
In accordance with the General Data Protection Regulation adopted by the European Parliament on 14 April 2016 and the amended French Data Protection Act of 6 January 1978, Sepeba Ebra informs you of the following:
Personal data are collected and processed by Sepeba Ebra. No personal information is collected without your knowledge. The entity in charge of the processing is the company :
Company name : SEPEBA EBRA S.A.S.
With a capital of : 51.072 euros
RCS : Angers 93 B 16
SIRET : 389 667 577 000 32
Head office : 12 rue de la Treillerie, 49070 Beaucouzé, FRANCE
Tél. : +33 (0)2 41 68 02 02
The company Sepeba Ebra has appointed a Data Protection Officer (DPO) who can be contacted at the following address info[at]sepeba.fr.
The personal data collected are used for the management of customer-prospects and internal statistics of the company Sepeba Ebra.
The information and data concerning you are necessary for the management of your customer account (contracts, orders, deliveries, invoices, loyalty programs...) and for customer relations (after sales service, satisfaction surveys...).
The data allowing to establish the proof of a right or a contract or preserved under the respect of a legal obligation can be archived in accordance with the provisions in force (in particular those envisaged by the commercial code, the civil code and the code of the consumption).
The information and data concerning you allow Sepeba Ebra to improve and personalize the products and services we may offer you and the information we may provide to you.
You may receive commercial offers from our company for products and services similar or complementary to those you have ordered.
Subscribing to a newsletter allows you to receive technical content and offers from Sepeba Ebra. This is to keep you informed of our news and the benefits you can enjoy. The opening rate of our e-mailings can be measured in order to adapt them to the needs and expectations of our customers and prospects. You can unsubscribe from a newsletter at any time by clicking on the unsubscribe link included in the newsletter. Each of the sites operated by Sepeba Ebra may have its own newsletter.
Data Relevance
The data collected and processed by Sepeba Ebra are exclusively intended for the company Sepeba Ebra.
Each form limits the collection of personal data to what is strictly necessary (data minimization). The data collected is appropriate to the purpose of the processing. This includes: name and surname, company, address, telephone number, email address, password, IP address, connection and navigation data, order history, preferences, products consulted, complaints...
The mandatory nature of the data entered in the online forms is clearly indicated.
The personal data collected in the context of online forms are subject to computerized processing and are intended for the services of Sepeba Ebra in charge of processing your request.
Our registration and order form requires you to provide us with information (name, e-mail, postal address, etc.) that will enable us to contact you, unique identifiers (user name and password), demographic information (postcode, etc.) and financial information (credit card numbers, account numbers, etc.). This information is used to process and supply your orders. This financial information enables us to check that the person or entity concerned can be registered and to invoice them for the products and services requested.
The connection data (date, time, Internet address, protocol of the visitor's computer, page consulted) may be used for audience measurement purposes. In order to adapt the sites and services to the requests of its visitors, Sepeba Ebra carries out audience measurements: measurement of the number of visits to the site and their duration, the number of pages seen, as well as the activity of the visitors on the site and their frequency of return.
When are data collected?
This information is collected when:
- You contact our sales and/or technical department
- You write a message or comment
- You fill in an online form
- You place an order
- You browse our site and consult products
- You create your customer account (My Account)
- You subscribe to web services, email notifications and/or newsletters
Duration of storage
Unless otherwise indicated, we store your personal data for the period strictly necessary to achieve the above-mentioned purposes and in compliance with applicable law. In certain cases, we are obliged to retain data in order to meet our legal and administrative obligations. When we no longer need the information, we delete it from our systems or make it anonymous. From 25 May 2018, you are entitled to request the portability of your personal data to the extent permitted by law, in a structured, commonly used and machine-readable format and may request the restriction of the processing of your data.
Finally, you have the right to define directives concerning the fate of your personal data after your death.
Recipient of the data
The data collected by Sepeba Ebra are exclusively intended for Sepeba Ebra:
- People in charge of the marketing, sales, administrative, technical and IT departments and their line managers.
- The services in charge of the control (auditor, services in charge of the internal procedures of control...).
Shared information
We do not disclose the personal data we collect about you, except in the following cases:
To the Services that provides delivery services.
- With service providers that provide web hosting, information storage, CRM providers, helpdesk... as well as analytics and tag management services, like Google Analytics.
- With any service providers or subcontractors to whom Sepeba Ebra can call upon for certain missions, notably training, satisfaction surveys, customer follow-up, technical support.
- If we are required to do so by law: with law enforcement authorities, government officials or other parties in response to a court order, legal process or subpoena.
Transfer of your personal data
The information we collect about you may be transferred to, stored and processed in other countries of the European Economic Area (EEA) for the purposes stated above.
When we transfer your information to a country that does not provide an adequate level of protection, we take appropriate steps to maintain the security of your personal data.
Data security and privacy
The data controller takes all appropriate technical and organizational precautions to safeguard the security of the personal data collected against accidental or unintentional destruction, accidental loss, alteration, disclosure or unauthorized access or use.
Data collected during an online payment
In terms of payment for the sale of goods or provision of distant services, we only collect the data strictly necessary for the completion of a payment which are by default :
- The credit card number,
- Its expiration date,
- The visual cryptogram.
No information relating to online payment methods is kept beyond the transaction. We do not propose to the cardholder to keep his credit card data to facilitate his future purchases.
We also use Stripe as a means of online payment. Stripe is a secure online payment system. Stripe helps protect your credit card information with the best security and fraud prevention systems on the market. When you use Stripe, your financial information is never shared with the merchant.
Social networks
Some of our sites and applications allow users to post their own content. We draw your attention to the fact that content posted on our social platforms may be viewed by the public. We urge you to be careful when providing certain personal data on these platforms. We cannot be held responsible for the actions of others if you post personal data on any of our social networking platforms.
Your rights
In accordance with the Data Protection Act and the General Data Protection Regulation, you have a right to information, a right of access, a right of rectification, a right to erasure or "right to be forgotten", a right to limitation of processing, a right to data portability, a right of opposition, a right not to be subject to an automated individual decision, and a right to communication of a personal data breach.
For any information or to exercise your rights concerning the processing of personal data managed by Sepeba Ebra, you can contact the data controller by post: Sepeba Ebra – 12 rue de la Treillerie, 49070 Beaucouzé, FRANCE, ou par email : info[at]sepeba.fr.
Response time
Authorized service providers
When you first connect to the Sepeba Ebra websites, you are warned by a banner placed on the screen that information relating to your browsing is likely to be recorded in files called "cookies".
Our policy on the use of cookies allows you to better understand the measures that we implement for navigation on our website. It informs you in particular about all the cookies present on our website, their purpose (part I.) and gives you the procedure to follow to set them (part II.)
General information on cookies on the websites of Sepeba Ebra
Sepeba Ebra, as publisher of this website, may place a cookie on the hard disk of your terminal (computer, tablet, cell phone, etc.) in order to guarantee you a smooth and optimal navigation on our website.
The information collected through cookies is used exclusively for our own needs in order to improve the interactivity and performance of our website and to send you content tailored to your interests. None of this information is communicated to third parties.
Setting your cookie preferences
You can accept or decline the placement of cookies at any time.
When you first log on to the websites of Sepeba Ebra, a banner briefly presenting information on the deposit of cookies and similar technologies will appear on your screen. This banner warns you that if you continue to browse the websites of Sepeba Ebra (by loading a new page or by clicking on various elements of the site for example), you agree to the deposit of cookies on your terminal. You are also deemed to have given your consent to the deposit of cookies by clicking on the close button on the right of the banner.
Depending on the type of cookie in question, it may be necessary to obtain your consent to deposit and read cookies on your terminal.
a. Cookies that are exempt from consent
In accordance with the recommendations of the Commission Nationale de l'Informatique et des Libertés (CNIL), certain cookies are exempt from prior consent insofar as they are strictly necessary for the operation of the website or have the sole purpose of enabling or facilitating communication by electronic means. These include session identifier cookies, authentication cookies, load balancing session cookies and cookies for personalizing your interface. These cookies are fully subject to this policy insofar as they are issued and managed by Sepeba Ebra.
b. Cookies requiring your prior consent
This requirement applies to cookies issued by third parties and qualified as "persistent" in that they remain on your terminal until they are deleted or their expiration date.
This family of cookies includes audience measurement cookies, advertising cookies (which Sepeba Ebra does not use) and social network sharing cookies (in particular from Facebook, Instagram, YouTube, X and LinkedIn).
The audience measurement cookies establish statistics concerning the frequentation and use of various elements of the website (such as the content/pages you have visited). This data helps to improve the ergonomics of the Sepeba Ebra website. An audience measurement tool is used on this website: www.ebra-semoir.fr
CAUTION: We draw your attention to the fact that the refusal of the deposit of cookies on your terminal is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this website.
Where applicable, Sepeba Ebra declines all responsibility concerning the consequences linked to the deterioration of your browsing conditions which occur because of your choice to refuse, delete or block the cookies necessary for the operation of the site. These consequences may not constitute damage and you may not claim any compensation as a result.
c. There are various tools available to you for setting cookies
Most Internet browsers are set by default to allow the placement of cookies. Your browser offers you the opportunity to modify these standard settings so that all cookies are rejected systematically or so that only some of the cookies are accepted or rejected depending on their sender.
ATTENTION : We draw your attention to the fact that the refusal of the deposit of cookies on your terminal is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this website.
Your browser also allows you to delete existing cookies on your terminal or to notify you when new cookies are likely to be placed on your terminal. These settings do not affect your browsing experience, but you lose all the benefits provided by the cookie.
Please take note of the various tools available to you below so that you can set the parameters of the cookies deposited on your terminal.
Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, please see below for links to the help needed to access your browser's cookie menu:
Chrome : https://support.google.com/chrome/answer/95647?hl=fr
Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies
Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Pour toute interrogation ou demande complémentaire d’informations relative à la présente politique des cookies, merci de bien vouloir nous contacter en utilisant notre adresse e-mail : info[at]sepeba.fr.
